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Entries in Cooking Uptown (1)

Sunday
Oct232011

Cooking Uptown Charlotte, NC

I have to tell you what happened to me last Thursday.  Quite unbelievable, I must say.  I hope that by me sharing my story with you - it will prevent this from happening to you.

 

Last Thursday, I visited the shop Cooking Uptown that is located on East 7th Street in Charlotte NC.  I have been in this store on various occasions, have attended a cooking class, and have made various purchases.  I buzzed the little buzzer and was granted access to the store.  I walked in and noted immediately that the owner was behind the sales counter and that she was on the phone.  She did not acknowledge me.  I walked around the shop for a bit - browsing.  And then it hit me....all the water and diet coke that I had that morning was screaming at me.  I knew where the bathroom was and took care of my emergency.  (I must tell you at this point that the bathrooms are not down a long hallway - they are immediately off of the kitchen area which is immediately off of the sales floor.  I knew this because I have taken a cooking class here).  I wasn't in the bathroom for more than two minutes.  I came out of the bathroom and went about my shopping.

I found what I wanted and was bent over picking out the color that I wanted to buy.  The owner, still on the phone, came up behind me and said "Our bathrooms are not for the general public.  I don't even know how you found it."  (I guess she would have preferred a puddle on the floot to clean) I apologized, said that it was an emergency and that I knew where the bathrooms were because I have been to a cooking class.  She grabbed the item that I was going to buy out of my hand and took it up front.  I followed her upfront and noted that she was stil on the phone.  I again apologized and said it was an emergency.  She ignored me - still talking into the phone.  She asked for my card and I gave it to her.  At this point, she got off the phone.  AGAIN, I apologized and stated that I had a bathroom emergency.  She CONTINUED to ignore me.  I paid for my item and left.  (If I had known another store in Charlotte that sold the product - I would have bought it elsewhere).

I immediately called MB and told him to NEVER buy me another gift certificate from Cooking Uptown.  I called the store several times to voice my unhappiness with the manner in which I was treated.  No one answered the phone.  Finally, I left a message on the store's voice mail.  

Later, I received a voice mail on my personal phone wherein a female stated that it was Karen, the owner.  This person apologized three times, said that it was not her that waited on me, and hoped that I would reconsider shopping in the store sometime in the future.  I have two things to say in response to this voicemail:

1.  There are framed articles about the store and owner (Karen) that hang in the kitchen area.  These include a picture of the owner.  I read the articles and looked at the pictures when I was in the store taking the cooking class.  The person that waited on me is the same person in the framed pictures.

2.  My sales receipt lists the cashier as 'Karen'.

So now, she has made it worse.  Aside from being horribly rude to me while I was shopping in her store, she has now insulted my intelligence.  I have never been treated so disrespectfully (and based on a review of Cooking Uptown at Yelp, this 'lady' has a horrible habit of treating her customers like crap).  There are too many other independent shop owners in this area.  I will NEVER EVER step foot in Cooking Uptown again and I will NEVER EVER spend another of my pennies in this shop.

I hope everyone reading this post takes it to heart.  There is no need to shop in Cooking Uptown.  We can all be treated well shopping elsewhere.