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Entries in The Radio City Christmas Spectacular (1)

Sunday
Dec252011

The Radio City Christmas Spectacular

Wow, where to begin? MB and I wanted to go see a few shows while we were in NYC last week and the Radio City Christmas Spectacular was one of them. We got what we thought were pretty good seats in the orchestra section. Turns out they were horrible.

We got there about 30 minutes before the show, got in our seats, and hunkered down to spend a couple of hours with the Rockettes. The lights went down on time, and the Rockettes came out to do their thing. However, about two minutes into the first song this massive line of people started streaming down the aisle. We were on the end of the row, so all of these people coming in blocked our view (and the view of anyone else on an aisle seat). I figured this stream of people would last just a minute or so until people found their seats, but, no, it ended up lasting nearly 30 minutes.  Michael, I,  and a number of other people there were absolutely furious. 

About 20 minutes into the show, MB went out into the lobby to find someone that could tell us what was going on. There were already several people in the lobby speaking to a manager about not being able to view the show. He asked them to come back after the show and talk to him. MB came back to his seat, and finally the mob of people cleared up a few minutes later. 

After the show, we went to try and find the guy MB had previously spoken with. I asked a female usher (who had a walkie talkie) where I could find him. She was extremely rude to us and to another lady that was asking where the man was also.  We finally found the guy, only to be told that the only remedy he could offer us was to let us watch the show again at a later point. Since we were only in NYC for a couple of days and were going to other shows already, that was not an option. We told him we wanted a refund, to which he replied that there are no refunds ever for the show. I thought that was ridiculous, but it turns out it is true after speaking with a customer relations director at the Madison Square Garden group (which owns Radio City). The customer relations guy did offer to let us come back for the 2012 show with a VIP pass, but we are not interested in doing that.

Given their policy of no refunds, I opened a dispute with American Express. I gave them names of everyone I've spoken with and documented everything they told us. Hopefully Amex will come through for us as this is the first time in many years of having my Amex that I've disputed anything through them. I guess we'll see, but I really find this to be a bad situation all the way around. 

Just to illustrate what I mean when I say I couldn't see the stage, MB took a video from our seats while these people were standing in the aisle. This was taken during the 2nd or 3rd song of the show, which by that point people had been standing in the aisles for nearly 20 minutes...

http://dl.dropbox.com/u/3129245/RCCS%201.mov